Wilson's School ICT Managed Service

Overview

This procurement includes (but may not be limited to) the items listed below: A core managed service, management of all ICT against an agreed SLA A Service Desk, available 52 weeks a year including out of hours access and emergency support Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements Strategic advice and direction to the School's leaders regarding ICT policy, procedures and best practice Responsibility for design, specification, installation, and management of all ICT infrastructure Supply of goods and services based on an agreed Best Value approach Management of 3rd parties where relevant to the ICT support Relevant monitoring, management, patching Regular performance reporting Access to the highest quality digital training materials to support in-house delivery Advice on the impact of policy updates on the ICT solution and support There is an expectation that the provider will support and/or drive innovation, particularly around AI and environmental sustainability. Maintain technical documentation Maintain operational documentation, for example inventory management and risk registers Collective partnership targets aligned to the School's objectives In School support for the integration and upgrade of the connectivity, communications and security infrastructure as required Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.