Digital Contingent Labour Framework

Overview

Business Analysis: Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits. Additionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement. Key Roles looking for in this tender: Junior Business Analyst (Gartner level 1) - works on small tasks or parts of a project, has a basic understanding of BA tools and techniques, good communication, eagerness to learn. Responsible for low-complexity tasks under close supervision and has limited decision-making authority. Document basic processes and simple requirements and create simple reports. Support more experienced BAs in workshops and stakeholder meetings. Business Analyst (Gartner level 2) - Works on clearly defined tasks within projects, handles moderately complex analysis, usually within a single business area, works under direction of Senior or Lead Business Analyst; receives guidance on priorities and methods. Limited to project-level stakeholders. Senior Business Analyst (Gartner level 3) - Leads BA activities across multiple projects or programmes (including strategic analysis); often covers multiple business domains, deals with high ambiguity and complex business situations, sets BA approach and advises others. Facilitates decision-making at senior stakeholder level. Coaches and mentors other BAs. Activities as per the BA above, whilst demonstrating a higher level of responsibility, complexity, autonomy, and influence. Lead Business Analyst (Gartner level 4) - Focused on Strategic alignment and team leadership. Leads BA Activities across Enterprise-level initiatives, multiple projects, and strategic programs. Align requirements with strategic and technical roadmaps. Define BA standards, governance, and best practices. Manage and coach BA team members. Act as key liaison between business and technology leadership. Project Management: Project Management in the Digital function at Thames Water leads one or multiple projects depending on its size and scale of complexity. A project manager is a professional responsible for planning, organizing, and overseeing the execution of a project from start to finish following the Thames Water delivery framework/methodology. They ensure the project meets its goals within the agreed scope, schedule, budget, quality standards, and resources. Key Roles: Project Support Office role (Gartner Level 1): A Project Support Office provides the administrative, logistical, and coordination backbone that keeps programmes/ projects running smoothly. It supports project managers, teams, and sometimes entire programmes by ensuring consistency, documentation control, reporting, and governance. Junior Project Manager (Gartner Level 1 or experience in supporting / PMO roles): A junior project manager assists with planning, execution, and monitoring of projects to ensure they are delivered on time, within budget, and to the required quality standards. Works as part of a project team / leads on a small workstream as part of a larger project. Project Manager (Gartner Level 3): responsible for planning, executing, and delivering projects on time, within scope, and within budget. They coordinate teams, manage risks, and ensure that project outcomes align with organisational goals. Leads the day to day management of a project, ensuring all activities are organised, monitored, and delivered to the required quality standards Senior Project Manager (Gartner Level 4): leads complex, high value projects and often oversees multiple project teams. They are responsible for ensuring delivery within agreed scope, time, cost, and qualit