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Mitel Software and Maintenance

Cardiff and Vale University Health Board

Value
£24,665
Currency
GBP
Region
Wales
Category
IT & Digital
Procedure / notice type
award,contract
Published
5 Mar 2026
Closing date
Not stated
Contract ends
Not stated
Current supplier
Wavenet Ltd

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IT & DigitalWales

Overview

This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

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Contains public sector information licensed under the Open Government Licence v3.0. 123 Tenders is not affiliated with, endorsed by, or acting on behalf of any buyer organisation named in these notices, and gives no guarantee as to accuracy or outcome.