Provision of a Material Collection Service (MCS) for West London Waste Authority

Overview

West London Waste Authority (WLWA) is procuring a supplier to deliver a comprehensive, flexible and resident-focused booking and collection service for unwanted, reusable and bulky household items. The service will support WLWA's strategic goals around waste reduction, carbon reduction and the circular economy. The contract will commence on Friday 1st May 2026. The supplier must be able to: • Provide a reliable, responsive and customer-focused collection service operating 7 days per week, excluding Christmas Day, Boxing Day and New Year's Day. • Deliver a comprehensive, flexible service capable of meeting the needs of WLWA and its six (6) constituent boroughs. Demonstrate a continuous improvement mindset, driving efficiency, service quality and carbon reduction throughout the contract. • Use the most appropriate vehicle types for the service and adapt these as required. • Work collaboratively with WLWA to maximise benefits and minimise risks associated with the Resources and Waste Strategy and wider policy or industry changes. • Support WLWA's vision through innovation, industry best practice and measurable service improvements. • Provide a service capable of adapting to future changes in borough coverage, operational models or material streams.