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IT & DigitalYorkshire and the HumberSource: Find a Tender

NICE WFM Cloud Solution Migration

Yorkshire Ambulance Service NHS Trust

Value
Value not stated
Currency
GBP
Region
Yorkshire and the Humber
Category
IT & Digital
Procedure / notice type
award,contract
Published
28 Jul 2026
Closing date
Not stated
Contract ends
Not stated
Current supplier
SVL BUSINESS SOLUTIONS LIMITED

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IT & DigitalYorkshire and the Humber

Overview

YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.

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Contract information is aggregated from public sources under the Open Government Licence and may be incomplete or out of date. Always verify details against the official published notice before bidding.

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Contains public sector information licensed under the Open Government Licence v3.0. 123 Tenders is not affiliated with, endorsed by, or acting on behalf of any buyer organisation named in these notices, and gives no guarantee as to accuracy or outcome.